Amsterdam · HR Operations · Employee Relations

I support people operations, HRIS implementation, compliance, recruitment coordination and employee experience.

ADRIANCKM@GMAIL.COM

E-Resume

Professional experience

HR Operations · Employee Relations · People Systems

HR work,clearly structured.

A clear view of how I build stronger HR operations through employee relations, HRIS, compliance, recruitment coordination and practical process improvement.

AmsterdamWork rights until June 2027MSc Work & Organisational PsychologyMIHRM Certified

Resume

Experience and impact,
in one clear document.

Choose how you would like to explore it. View the complete interactive E-Resume here on the website, or download the PDF to keep a copy.

Preview of Adrian Chan's 2026 resume4 pages

Latest resume

2026 HR Generalist Resume

Work history, measurable achievements, core skills, technical tools, education, certification and work authorisation.

Recommended Read the full career story below without leaving the website.

View the E-Resume here Download PDF

Core skills

Operational range,
clearly organised.

People OperationsEmployee LifecycleHR AdvisoryEmployee RelationsHRIS ImplementationHR ComplianceHR DocumentationHR ReportingPayroll & AttendanceTalent AcquisitionStakeholder ManagementHR ProjectsSOP DevelopmentPerformance ManagementGrievance HandlingOnboarding & Offboarding

Technical skills

HR systems, business tools and communication platforms

HR technology
Info-Tech HRIS · Oracle PeopleSoft · ServiceNow · Avature · PERSOL eHUB · IceBar
Workplace tools
Excel · Word · PowerPoint · Teams · Outlook · Google Workspace · Zoom · Webex
AI & research
ChatGPT · Perplexity AI · Google Gemini
Creative media
Canva · OBS Studio · After Effects · Premiere Pro · Lightroom

Career journey

Experience, in motion.

Each role is organised by scope, responsibilities and measurable contributions across HR operations, employee relations, compliance and people systems.

01Experience chapter

HR Generalist (Advisory)

Perak Society for the Promotion of Mental Health · Ipoh, Malaysia

  • Advised senior leadership on the modernisation of HR practices for a mental healthcare NGO supporting 23 employees, reviewing existing HR processes, compliance practices, employee record management and workforce systems.
  • Designed and implemented a centralised personnel records management system by reorganising 20 years of employee documentation and digitalising 2,000+ employee records to improve audit readiness, document retrieval efficiency and compliance with statutory record retention and stamping duties requirements.
  • Led end-to-end Info-Tech HRIS implementation across payroll, attendance, leave management, workforce scheduling, training administration, grievance management and employee records, thereby replacing most manual processes and trained all employees on system adoption.
  • Developed the organisation’s first formal Employee Relations framework by introducing Domestic Inquiry procedures, disciplinary and grievance workflows, Performance Improvement Plans (PIPs), investigation protocols and standardised documentation to ensure procedural fairness while limiting labour litigation risk.
  • Developed the organisation’s first formal Industrial Relations framework covering labour dispute procedures, statutory compliance requirements and escalation pathways while establishing relationships with an external legal specialist to support future labour-related matters.
  • Redesigned performance management practices by introducing objective monthly and annual KPI measures, structured probation assessments and competency-based evaluation criteria to ensure consistency, transparency and accountability for employee performance reviews.
  • Expanded talent acquisition capabilities by establishing employer branding and recruitment channels across job boards, government workforce programmes and university partnerships.
  • Built foundational HR infrastructure including revising the existing employee handbook, refining organisational policies, standardising 13+ HR document templates, redesigning job descriptions and adding compensation guidelines to support long-term HR operations.
02Experience chapter

HR Generalist

Posh & Core Property Management · Kuala Lumpur, Malaysia

  • Reorganised 500+ physical employee files and built a searchable Google Drive backup, improving retrieval speed and record accuracy.
  • Checked daily attendance for 83 staff, executed backfills to cover unforeseen absences, maintained at least 50% onsite coverage across 19 sites and proactively updated clients on manpower and HQ actions.
  • Produced “Staff Cost” packs for 19 clients three times per month, covering attendance, site work, claims, leave and headcount cost to support billing and SLAs.
  • Standardised HR templates, including letters, email replies and recruitment scripts, and documented SOPs for payroll, domestic inquiry, recruitment and training.
  • Implemented a compliant disciplinary framework aligned to EA 1955 and IR 1967, issued show-cause letters and warnings, managed suspensions, led case-by-case actions, conducted one full Domestic Inquiry end-to-end and ensured contract stamping compliance under the Stamp Act 1949.
  • Resolved a legacy IR case by filing written submissions and counter-arguments, and initiated a Magistrate Court civil claim for salary in lieu of notice.
  • Reduced monthly turnover by approximately 70%, from more than 10 employees to three or fewer, through counselling, growth discussions and targeted ER interventions; ran salary reviews and merit increments for long-serving staff and led monthly team-building to boost cohesion.
  • Hired 50+ employees in property management roles, screened 20+ applicants per day, onboarded new hires and five interns, aligned schedules to departmental needs and handled day-to-day HR inquiries.
  • Cut sourcing costs by renegotiating LinkedIn from USD 10,120 per year to USD 3,351 over three years and optimising Indeed spend by at least USD 500 per month; owned postings across Indeed, LinkedIn, MyFutureJobs and Vibes 2.0.
  • Ran payroll on four disbursement dates per month, corrected historical errors, flagged non-compliance and recovered RM7,000+ in EPF overpayments.
  • Streamlined payroll procedures to shorten cycle time and reduce handover risk, and updated organisational charts for HQ and site teams.
  • Conducted training needs analysis, planned and delivered monthly meetings and training with site PICs across 19 locations, surveyed staff to surface knowledge gaps and tracked participation and compliance.
  • Cleaned and corrected Info-Tech HRIS configurations for overtime, replacement leave, holidays, work hours and approvers, and authored quick guides for key reports.
  • Semi-automated repetitive tasks, including attendance recording, payslip generation, memos, training scheduling and grievance submission, using Info-Tech features.
  • Established a same-day HR inquiry desk to resolve pay, attendance and reporting issues, improving employee experience and reducing repeated tickets.
  • Centralised annual leave planning through a shared calendar and approval flow to balance utilisation with coverage, preventing gaps while maintaining at least 50% onsite staffing.
03Experience chapter

Business Support Associate (Contract)

PERSOL APAC Business Support Services · Kuala Lumpur, Malaysia

  • Delivered end-to-end HRBP support for Australia and New Zealand across 15+ recurring HR processes spanning compliance, employee relations and people operations.
  • Administered 100+ job-order extensions and closures daily to maintain staffing accuracy and business continuity.
  • Oversaw visa and licence compliance for 15,000+ employees, keeping breaches under 1% with weekly zero-outstanding case checks.
  • Monitored fatigue and working-hours compliance, flagged 10+ high-risk cases weekly and coordinated corrective actions to mitigate legal risk.
  • Investigated and resolved around five ER cases per week, compiling evidence and recommending policy-aligned resolutions.
  • Facilitated around five termination reviews weekly, ensuring due process and policy adherence.
  • Managed training compliance for 1,500+ employees, scheduling sessions and tracking 100% completion.
  • Provided frontline HR support through a shared-service helpline, independently resolving around 10 queries per day and escalating only complex cases.
  • Reduced average service response time by 25% by streamlining SOPs and removing redundant steps.
  • Partnered with HRBPs and business leaders to reduce operational risk, improve process efficiency and enhance employee experience across multiple units.
04Experience chapter

People Operations Analyst (Contract)

CBRE Asia Pacific · Kuala Lumpur, Malaysia

  • Processed an average of 5 employee data updates per day, including transfers, supervisor changes, absences, leave, salary, work-hour changes, licence updates, terminations and extensions, with accurate downstream system updates.
  • Drafted about 30 official letters weekly for Pacific and Asia Pacific and maintained letter templates to improve turnaround time and consistency.
  • Developed step-by-step training manuals for core processes to accelerate onboarding and knowledge transfer for new hires and interns.
  • Coordinated 10–20 internal rewards each month for Pacific employees, including RISE Awards and Long Service Anniversaries, ensuring accurate nominations and timely distribution.
  • Partnered with Payroll and IT to clear cross-functional issues and improve hand-offs across HR, Finance and Technology.
  • Optimised onboarding compliance checks, reducing average verification time from 30+ minutes to 5–10 minutes and documenting a user guide for adoption.
05Experience chapter

People Operations Trainee

CBRE Asia Pacific · Kuala Lumpur, Malaysia

  • Supported employees across Australia, New Zealand, Malaysia and Singapore with day-to-day people operations and HR administration.
  • Prepared about 30 official letters weekly for Pacific and Asia Pacific, including novated leases, visa letters, jury exemption, statements of service, letters of authorisation and employment verification.
  • Reviewed and executed 5–15 revised terms, temporary contracts and internship agreements per week for the Pacific region.
  • Followed up on approximately 50 probation actions per month, including completions, extensions and failures.
  • Documented and organised employee records daily and standardised record-keeping practices, including consistent procedure use and communication logs.
  • Planned office engagement activities for Bangsar South, including the CBRE Olympics, team-building night and team dinner, to promote collaboration.
  • Collaborated with Payroll and IT to resolve finance, leave and system issues, ensuring timely employee support.
06Experience chapter

Behavioural Research Assistant (Volunteer)

Perak Society for the Promotion of Mental Health · Kuala Lumpur, Malaysia

  • Conducted therapy sessions and behavioural analyses with 2–5 clinically diagnosed patients per day to support treatment plans and progress tracking.
  • Partnered with local NGOs, including Rotary Club, to coordinate outreach that improved patient support and community awareness of mental health care.
  • Planned and executed two charity drives at Ipoh shopping malls, operating mental-health booths for donations, sales of patient-made handicrafts and quick 10-minute one-to-one counselling sessions.
  • Wrote 1–2 articles per month for society publications to build public understanding of mental health, early-sign recognition and funding needs.
  • Delivered two classes per month for medical students from UNIKL and Universiti Kebangsaan Malaysia on symptoms, counselling basics, therapy, burnout and workforce fatigue.
07Experience chapter

Marketing Executive

HABIB Jewels · Kuala Lumpur, Malaysia

  • Produced daily content for HABIB Learning, including videos and infographics, to support staff learning and brand consistency.
  • Built 1–2 in-house training modules per week using videos and learning units, streamlined trainer workflows using developmental psychology concepts and error-proofed class procedures.
  • Designed and implemented a livestream system to showcase products, promote campaigns, run collaborative streams and deliver “learning tidbits” sessions.
  • Delivered daily marketing content for HABIB Jewels, including livestreams, short videos, stories and posters focused on sales enablement, product education and brand recognition.
  • Collaborated with the Director’s Office and Retail Operations departments to produce one monthly report and bi-weekly marketing reports covering sales performance, customer engagement and learning progress.
  • Wrote 1–3 PR articles or press releases weekly and covered a total of six corporate events to interview and create content with featured guests, including Miss Universe Malaysia and a Zoo Negara collaboration.

Skills and systems

Capabilities beyond the timeline.

Expand each card for my core HR strengths and the systems, productivity, AI and media tools listed in my CV.

Core profile

People Operations & Employee Relations

Amsterdam-based People Operations and Employee Relations professional with an MSc in Work & Organisational Psychology and experience across HR operations, HRIS implementation, compliance, employee lifecycle administration, recruitment coordination and process improvement across Malaysia and APAC.

Work authorisation

Netherlands Orientation Year Permit

Full work rights within the Netherlands under the Zoekjaar Hoogopgeleiden / Orientation Year residence permit until June 2027.

Certification

Certified Human Resource Officer

Malaysian Institute of Human Resource Management (MIHRM) · June 2025 – current.

Education

  • MSc in Work & Organisational Psychology · Maastricht University, Netherlands · August 2022 – November 2023
  • Bachelor of Psychology · HELP University, Malaysia · April 2012 – April 2017

Contact

Languages

  • English — Native
  • Malay — Fluent
  • Cantonese — Elementary working proficiency
  • Greek — Elementary working proficiency
  • Dutch — Elementary working proficiency

Notable achievements

Measurable improvements,
carried into practice.

  1. Employee Relations framework

    Established the company’s first Domestic Inquiry framework and concluded a full case end-to-end involving gross insubordination and misuse of funds, creating a repeatable due-process standard for ER actions.

    Posh & Core Property Management
  2. Commercial and payroll savings

    Saved the company over USD 30,000 by renegotiating its LinkedIn contract, secured more favourable contractual terms and recovered RM7,000+ in EPF overpayments.

    Posh & Core Property Management
  3. Faster onboarding verification

    Optimised onboarding compliance checks, reducing verification time from 30+ minutes to 5–10 minutes and documenting a user guide to embed the new process.

    CBRE Asia Pacific
  4. Modernised NGO HR operations

    Modernised HR operations for a 59-year-old mental healthcare NGO by digitising 2,000+ employee records, implementing the organisation’s first HRIS and establishing standardised HR systems across payroll, workforce scheduling, employee records, training and grievance management.

    Perak Society for the Promotion of Mental Health